Terms & Conditions

1. Who we are

Tropijoy is a food business registered and operating in Kathmandu, Nepal, producing dehydrated fruit and freeze-dried fruit powders. You can reach us at contact@tropijoynp.com or +977 9768530718.

2. Placing an order

Submitting the checkout form is an offer to buy, not a completed contract. We confirm your order on the contact channel you nominate — WhatsApp, Email, Instagram, Telegram or phone — and the contract forms at that point.

We may decline an order if an item is out of stock, if we cannot deliver to your address, or if we cannot verify the contact details provided.

3. Pricing and payment

All prices are in Nepali Rupees (NPR) and include applicable taxes. Delivery is charged at a flat Rs. 150 and is free on orders over Rs. 3,000.

Payment is arranged when we confirm your order. We accept eSewa, Khalti, IME Pay, bank transfer, and cash on delivery within the Kathmandu Valley. We do not collect or store card details on this website.

4. Delivery

Delivery estimates are given in good faith but are not guaranteed. Courier coverage, weather and road conditions in Nepal can affect timelines, particularly during monsoon and major festivals.

Risk in the goods passes to you on delivery to the address you provided.

5. Product information

Because we buy seasonally and do not blend batches to a fixed profile, colour, texture and flavour vary between harvests. This is a characteristic of the product, not a defect.

Our products contain no added sugar, preservatives or colourings. They are produced in a facility that also handles tree nuts, so we cannot guarantee a nut-free product.

• Nutrition figures are typical values and may vary by batch
• Shelf life is 9 months from packing when stored as directed
• Nothing on this site is medical advice

6. Returns and refunds

Unopened, undamaged pouches may be returned within 7 days of delivery for a full refund. Items that arrive damaged, spoiled or incorrect should be reported within 48 hours and will be replaced or refunded without return.

For food safety reasons we cannot accept the return of opened pouches unless the product was faulty.

7. Your responsibilities

• Provide accurate delivery and contact details
• Check the ingredients if you have an allergy or intolerance
• Do not use the site for unlawful purposes or attempt to disrupt it

8. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

Otherwise our liability in connection with any order is limited to the value of that order.

9. Changes and governing law

We may update these terms; the version in force is the one published here at the time you order.

These terms are governed by the laws of Nepal, and the courts of Kathmandu have exclusive jurisdiction.