Returns & Refund Guarantee

Our refund guarantee

If you're not happy with the quality of what arrives, we'll make it right — a replacement or a refund, whichever you'd prefer. This applies to payments made via eSewa, Khalti, card, or cash on delivery.

Returns

• Unopened and undamaged — return within 7 days for a full refund
• Damaged, spoiled or incorrect — report within 48 hours for a replacement or refund, no return needed
• Missing packages — report within 48 hours of the expected delivery date and we'll trace it with the courier or replace it
• Opened pouches cannot be returned unless the product was faulty, for food safety reasons

Refunds

Refunds are issued to the original payment method within 5–7 working days of us agreeing the return. eSewa, Khalti and card payments are refunded directly to the source; cash-on-delivery orders are refunded via eSewa, Khalti or bank transfer.

Starting a return

Reply on the channel we used to confirm your order, or email contact@tropijoynp.com with your order number and a photo if the item arrived damaged. There is no form to fill in.